Refund/Exchange Policy

Refund/Exchange Policy

We hope that your Ruxx order will be just what you want. However, if you are not happy about any products you have ordered, you can return them unused and unmarked within 14 days of receipt for an exchange or refund. Items that are returned without their original packaging, in a damaged box or with marks on it may not be accepted for a refund/exchange, and may be sent back to the customer.
Please notify us in writing of your reasons for return, and if you would like an exchange or refund.

Returning Your Item:
Please place the product, unused and in its original packaging, inside the box/packet and include a copy of the original delivery note. Please pack carefully to avoid any damage in transit and send registered to:

66 Main Street,
P17 TY92,

When returning items you are strongly recommended to send the items on a trackable, insured service and obtain proof of postage. We cannot accept responsibility for parcels lost in transit. This return delivery cost is non-refundable.
If you request an exchange we will contact you to refund the original order and action the exchange. This may involve placing a new order and taking payment details from you again. Shipping will not be payable on the exchange order. Please note that the delivery charge on the original order is non-refundable for exchanges and refunds.

For further information please see our terms and conditions

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